A Magazine About All Things Experience. By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
Evidence indicates that CX budgets could increase in 2023, despite the economic conditions.
Bottle Rocket, an experience consultancy that provides digital product strategy, design, and technology solutions for some of the world's largest brands, announced today the launch of a new insights report.
This report features insights from Bottle Rocket customers across industries.
Find out how Experience Architects work with businesses to dissect what went wrong and prevent mistakes in the future.
We’ve interviewed experts across a range of industries to create a unique window into the past, present, and future of experience.
Much like this device, companies must continue to evolve their mobile practice in order to take full advantage of the benefits.
Expectations are ever-changing and brands must figure out how to remain relevant or risk becoming obsolete in customers’ minds.
Digital product owners and developers need the APIs to support the overall end customer experience — and not just any APIs. Let us talk about Experience APIs.
By focusing on simplicity, and a less is more approach businesses can reduce risk by prioritizing known patterns, and smooth clean interactions.
Experience consultancies have been helping all these industries develop the very same experiences we are now being measured against.
A digital experience may be the only direct contact a customer has with a particular brand.
When working on keeping every employee informed and awareof the intricate details of digital experiences, remember that every employee is different.
First and foremost you want to offer your clients an experience coupled with outstanding service.
By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
Forward thinking companies will need to ensure that digital and physical experience are fully aligned to drive growth.
It is important for brands to incorporate precise and personalized marketing tactics into their broader omnichannel strategy to improve overall customer experience.
Marketing teams need to prove ROI, and product teams need to solve for engagement and retention.
It’s important for businesses to carefully review the wide-ranging factors that go into a well-designed app, from the target users to the devices.
So, you’ve got a great app to showcase your products and services. All its functionalities are up and running; meaning you can just leave it to do its thing in the background now, right? Wrong.
In this episode Steve Soechtig, Global CEO of Ogilvy Experience, talks about how to build better, longer-lasting customer relationships with a focus on CX.
Rajesh Midha and Steve Soechtig explore the evolution of digital engagement and the inextricable link between a brand and an experience.
Nine members share cost-effective ways businesses—particularly tech businesses—can leverage technology to reach potential new customers.
Several brands have introduced App Clips as a way to provide a frictionless experience for travelers as well as increase customer engagement.
Tim Duncan discusses how marketers can use blockchain technology to build better relationships with their customers.
Bottle Rocket, a digital experience company, announced the launch of an Apple App Clip for its partner Caesars Entertainment.
With App Clips, Caesars is now able to offer guests a highly contextual, powerful utility at their point of need.
Digital experience company Bottle Rocket has launched an Apple App Clip for its partner Caesars Entertainment.
The survival of the hospitality sector now depends on business’ efforts to create a safe and enjoyable guest experience.
Peter Klayman, director of business strategy, spoke with AXN’s Shafer Ross to discuss what tomorrow’s traveler will be looking for in the airport experience.
Adolphus Nolan highlights how AI and ML are helping marketers exceed some of the loftier user experience expectations with essentially minimal effort.
Many users are working from home, and while this may not be the norm in the future, it's important to find ways to adapt to this norm now.
Calvin Carter, CEO and Founder, speaks to Innovation & Tech Today about what companies can do to attract and retain Connected Customers.
Calvin Carter speaks to Retail Customer Experience about consumer shopping behavior and purchase decisions amidst COVID-19.
Bottle Rocket was featured in QSR Magazine highlighting what people are telling us about the ordering experience during crisis times.
Calvin Carter writes about the importance of developing a first-class user experience and how this is imperative for future customer loyalty.
Bottle Rocket has been conducting customer sentiment research focused on how people are interacting with QSRs in the new environment of COVID-19.
3 suggestions that you can leverage within your business to stay competitive and win the hearts and pocketbooks of your customers.
Club Members Have Access to Luxury Vacations--and the World--at Their Fingertips Exclusive Resorts, the World's Elite Private Vacation Club, has launched a Members-only mobile application, The Club, creating a new and easy way to connect with Exclusive Resorts' service teams, plan future vacations, and enter personal travel preferences so every trip can be uniquely tailored […]
VR is not new - both in Sci-Fi and reality. So, why is VR suddenly a top tech topic? Will it still be in 2017? Through 2020? In short - Yes
Push notifications aren't new, but because they are becoming a common practice, see how to use them to bring users closer rather than push them away.
More and more consumers are seeking choices in how and where they order and purchase food, making it essential for brands to offer a mobile experience that meets (and preferably exceeds) their expectations.