Evidence indicates that CX budgets could increase in 2023, despite the economic conditions.
Doina Harris, Chief Product Officer at Simon Data, shares how companies can unlock the power of customer data while driving marketing results faster and ultimately driving growth.
Rajesh Midha spoke with the Data Unlocked Podcast hosted by Simon Data, and shared his insights on how companies can effectively use data to drive business outcomes.
Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket.
Cross-Channel Messages are the Attraction Forces That Influence Organic Product, Service Discovery & Repeat Customer Visits.
12 members of Forbes Technology Council shared tips for companies that want to build trust with consumers when it comes to using their personal data.
The major force behind new organic customer growth are your retained customers who are willing to serve as advocates for your business.
Product analytics is critical to driving growth, but the bar to meet the increased expectations is only getting higher.
In the second law of customer retention, this larger puzzle shows us that customer retention is not a single moment in time.
Retention is the cornerstone of sustainable growth and is the driver of new organic customer growth within an experience.
It is important to find the single most important metric that aligns to your business’ success and customer motivations. One. Not twenty.
Alex Cohen highlights the need for individuals and teams to shift to a data-hungry mindset.
Push notifications aren't new, but because they are becoming a common practice, see how to use them to bring users closer rather than push them away.