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Employee Retention: The Root to Restaurant Growth in 2022

High staff turnover rates are fast becoming the Achilles’ heel of the hospitality industry

Why digital experiences need to be part of your employee retention strategy

When working on keeping every employee informed and awareof the intricate details of digital experiences, remember that every employee is different.

Texas’ harsh moves against transgender youth provoke a backlash from big business

Sixty-five companies have signed an open letter calling on Texas Gov. Greg Abbott to abandon efforts to target transgender children and their parents.

The Fourth Law of Customer Retention

Cross-Channel Messages are the Attraction Forces That Influence Organic Product, Service Discovery & Repeat Customer Visits.

The Third Law of Customer Retention

The major force behind new organic customer growth are your retained customers who are willing to serve as advocates for your business.

The Second Law of Customer Retention

In the second law of customer retention, this larger puzzle shows us that customer retention is not a single moment in time.

The First Law of Customer Retention

Retention is the cornerstone of sustainable growth and is the driver of new organic customer growth within an experience.

QSR Mobile Experiences Customers Want

Three key takeaways for mobile app loyalty with SPG Keyless. See what we found to be the most important features and functions for mobile app loyalty.

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