If QSR leaders have learned anything from 2022, it’s that technology will never completely replace human interaction.
The rising cost of living has resulted in customers demanding more value for their money, especially as menu prices rise with inflation.
Customers are interacting with competitor brands over multiple channels every hour of every day, and they expect every digital experience to measure up to the Amazons and Ubers of this world.
Customers today demand a digital offering from all tiers of the restaurant industry, from fine dining to quick service.
High staff turnover rates are fast becoming the Achilles’ heel of the hospitality industry
It is important to show employees that they are valued, and therefore increased compensation for staff must be a top priority.
Forward thinking companies will need to ensure that digital and physical experience are fully aligned to drive growth.
Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket.
Peter Klayman provides his take on the personalization tactics that top national QSR brands are implementing and what these brands can do to drive greater retention