The upcoming festive period is set to be busy for the hotel sector, and yet staff shortages continue to threaten the industry.
High staff turnover rates are fast becoming the Achilles’ heel of the hospitality industry
First and foremost you want to offer your clients an experience coupled with outstanding service.
Peter Klayman, VP of Business Strategy at Bottle Rocket discusses how a superior digital experience and translate to superior customer experience in the travel and hospitality industries.
No sector in the world has remained immune to the disruption caused by COVID-19, with the travel and hospitality industry amongst the hardest hit.